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Helpdesk Query

Customer Support Direct

Preferred: helpdesk@hatteland-display.com
Opening hours: 08:00 - 16:00 CET
Phone Customer Support: +47 4820 5676

Martin Skartland
Team Leader Customer Support
ms@hatteland-display.com
FAX: +47 9477 2372 (Nedre Vats, Norway)

Marius Etminas
Customer Support Engineer
helpdesk@hatteland-display.com
FAX: +47 9477 2372 (Nedre Vats, Norway)

Frequently Asked Questions (FAQ)

What is the maximum storing duration for our monitors until they cannot be used any longer?

Please review this document:

Long Term Storage Recommendations

Document updated: September 07, 2012 - 12:37

Is it necessary to periodically maintain the monitors?

It is highly recommended to periodically power up the monitors during extended storage times. Period: once a year.

Which measures would be necessary for the periodical maintenance?

Hatteland Displays recommendation for Power-up a stored monitor is as follows:

Power up sequence:
- Apply current.
- Check that the signal source selected is Analog RGB1 in the OSD menu.
- Check that the brightness level on the LEDs and back light can be adjusted using the "+" and "-" buttons, or using the potentiometer if this is installed.
- Press both hot keys and verify that they are "no function".
- Monitor shall run for 2hrs, minimum. Apply any kind of picture.
- Turn off the display by pressing the Menu button for about six seconds.
- Check that the LEDs are turning one by one for a full circular rotation before the video source menu is displayed.
- Once the menu is displayed, all 8 LEDs shall glow red.

Hatteland Display recommends to track such power up by document/checklist.

Could Hatteland Display take care of the long-term storage for a Customer?

Hatteland Display is open to negotiate at such request. Because of Costs, following considerations shall be done at least:
- Product type.
- Product value.
- Number of units.
- Contract to define such long-term storage.

Long Term Storage Recommendations

Document updated: September 07, 2012 - 12:37

What does the bonding process involve?

Please review this document:

Technical Description

Document updated: February 01, 2011 - 09:57

or search our website for more information regarding Optical Bonding

What does HWcode / HWxx mean?

Hardware Code 01 (HW01 and other numbers) are a series of technical and mechanical improvements engineered for our product ranges.

Example Engineering Change Notification
Search our website for more information here.

Why is there visible dew in all edges on frontal glass (TFT products) upon first unpacking/usage.

The cause for this is that some selected non-bonded TFT products is near hermetically packaged in Norway. The packing material consists of A & B components heated up and mixed together. When mixed, it holds 60 degrees celcius and keeps falling during the first minutes after packing. However, some temperature will naturally stay for longer. During the fall and winter in Norway, temperature and humidity will naturally change. When a TFT product is received (often the day after, or on the same day) in another warmer country, customers might experience dew condensation in edges of screen (approx. 1-2cm). Please note that from 2006, we pack 90% of our products in prefabricated expanded polyester foams or Stratocell® Polyethylene Fabrication Foams, so the problem described here is of less relevance.

One solution is to power on the TFT product and set brightness to 100%. Turn off any automatic screensavers on PC or similar. During minutes the dew will be gone. To speed up the process, use a fan heater for a reasonable time. Do not overheat the TFT product.


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